Skip to main content
M
mohammedshah1122334466
Participant
October 20, 2013
Question

Creative Cloud Crashing!

  • October 20, 2013
  • 9 replies
  • 17438 views

Hello, Since I updated my system to Windows 8.1, everytime i try to open the Creative Cloud app it keeps on crashing, this never happened when i had Windows 8, Help!

Specs of my computer:

Intel Quad Core i5-3337u Cpu

2 GB dedicated Amd Radeon HD 8600/8700M Graphics Card

Windows 8.1

4 GB Ram (Going to upgrade to 8GB soon)

This topic has been closed for replies.

9 replies

jeffery wright
jeffery wright
Inspiring
January 20, 2016

I don't even get to the crash bit... when I start it, Creative Cloud appears in the Task Manager as a running process....then disappears! No error, no nothing.

And no Creative Cloud.

Program Comparability tried running it in XP sp2 mode... same thing, nothing.

CC used to run before just fine. When it used to run, I was always annoyed by it not running until it updated to the latest version (No Option!), and here we are, the latest version does not open at all. That's some update!

jeffery wright
jeffery wright
Inspiring
January 20, 2016

Follow up from my last post: So, I immediately used the Adobe Creative Cloud Cleaner Tool to remove the Cloud Desktop from my machine... it sure did the trick.

Then I re-downloaded the CC desktop... well, not quite past-tense, it is still downloading, it's been hours and not near halfway done, I imagined it would be a simple, quick operation. I know, I know...

How about just a direct link to the program itself instead of through a downloader?

So, while this is downloading, I am trying to get some work done, and wouldn't you know it? Dreamweaver CC and DWCC 2014 now crash as they try to start, when 'Initializing Files'.

So, my experience with Adobe today has been less than helpful or useful, I have a deadline and now must use the free Notepad++ program to compose web pages with.

How much is the company I work for paying for me to be a lab rat for Adobe to test their unreliable products on, again?

Hey, look! Now nearly halfway there:

C
CarlosNZ
Participant
September 16, 2015

Mine keeps crashing too. Seems to be having issues with loading fonts from Type Kit. VERY annoying as it's stopping me from completeing this job.. grr!

M
MB&B
Participant
September 14, 2015

Same issue here on OS X 10.10.5 - iMac Late 2013 - 3.2 GHz Intel Core i5

All day today creative cloud is just quitting without any notification, I keep having to relaunch and sign-in again.

It seems to be only staying 'open' for less than 5 minutes at a time, sometimes it’s quitting as soon as I sign-in.

Until today I haven’t really had any issues with it doing this.

— — — — — — — — — —

Also noticed today that sometimes when I reopen CC and sign-in it says 'No Internet Connection' although I am connected just fine. It’ll still sync my fonts in the background and notify me, but it gets stuck on 'No Internet Connection' no matter how many times I refresh.

M
MB&B
Participant
September 16, 2015

I’ve uninstalled the CC app and reinstalled it and all appears to be working now.

L
lhirony
Participant
September 23, 2015

how do you uninstall the CC app without wiping the rest of the adobe applications as well? I don't have the time to redownload 50 GB of apps right now...

guess I'll be using non-typekit fonts for everything until adobe reads their crash log reports

    M
    matthewh45683403
    Participant
    January 29, 2015

    This is really frustrating... I'm trying to install photoshop and CC crashes every single time!! I have uninstalled and re-installed CC twice and restarted the computer after install.

    I cant even download Photoshop to change the .sniffer file extension.....

    HELP PLEASE!!!

    O
    oswld
    Participant
    February 8, 2015

    If possible, switch from wireless -> wired internet connection, or the other way around, this worked for me

    D
    dana-lane
    Participating Frequently
    January 26, 2015

    This crashed on me today as well. Windows 8.1. Uninstalled Creative Cloud and it errors when trying to install again. Renamed sniffer.exe and didn't work.

    One thing it told me when trying to update the Adobe Application Manager was I needed to download the Adobe Support Adviser. Guess what? It is no longer available!!! 

    The Adobe Support Advisor has been discontinued

    This is a massive fail. All of my applications are useless right now and I NEED them.

      L
      Lindsaydt86
      Participant
      October 15, 2014

      Still on hold, but I found this answer:

      Navigate to

      C:\Program Files\Adobe\Adobe Photoshop CC 2014

      Locate sniffer.exe

      and rename it ~sniffer.exe


      I tried it, and it worked! So far so good.

        T
        THendry1
        Participant
        October 15, 2014

        Great will give that a go thanks.

        L
        Lindsaydt86
        Participant
        October 15, 2014

        It is happening with me as well... Windows 8 64-bit... I tried chatting with support but it says they are 'closed' even though they are supposed to be available until 7:00 pm PT (it is only 5:30pm PT). Been on hold with them for 15 minutes now. I am assuming it is going to be a long wait! I will update when I get someone on the line.

        Todd_Spargo
        Todd_Spargo
        Participating Frequently
        October 22, 2013

        Same here.

        T
        THendry1
        Participant
        October 13, 2014

        And me too....

        David__B
        Adobe Employee
        David__B
        Adobe Employee
        October 21, 2013

        Hi mohammedshah1122334466,

        Does uninstalling and reinstalling the Creative Cloud app help?

        You should be able to uninstall from the standard location at Control Panel > Programs & Features and then reinstall from the Download Center at https://creative.adobe.com/products

        -Dave

        M
        mohammedshah1122334466Author
        Participant
        October 22, 2013

        Actually I tried doing that before I made that post but still it keeps on crashing, I tried running troubleshoot compatibility but still it didn't work

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices