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Creative Cloud Dektop App blank screen and shutdown

Forum|Forum|6 years ago
February 23, 2019
2 replies
16158 views

When a Creative Cloud Dektop App opens it has just a white screen, refreshes itself multiple times and then shuts down without any errors. I tried deleting OOBE folder, Adobe has full permissions and I tired reinstalling multiple times (on Windows10), what can be the issue?

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Correct answer kglad

I did this too, I deleted every cc, cleaned all files left, then desktop, run a cleaner through the computer to wipe out everything, and after restart tried installing again but it still shows just the white screen and then crashes

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participant

I am having a simular problem that when I open creative cloud it is blank. I have a Macbook pro and have deleted the OOBE folder and nothing has changed, what else can I do?

Participant

I think you should go to creative cloud uninstaller and click the repair option and you should restart and relaunch it...should work

Community Expert

Community Expert

first, close your cc desktop app.

then, rename the opm.db file by:

navigate to the OOBE folder.

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

mais332171Author

Participant

I did it already and still nothing

Community Expert

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials