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LadynRed56
Participant
December 12, 2019
Question

Creative Cloud Desktop App - cannot complete install due to Error 201

  • December 12, 2019
  • 2 replies
  • 1401 views

OS: Windows 10

I'm completely frustrated and fed up with this. This has been going on for 2 months. I've never had any issues with the CC Desktop app downloading and updating before. When the most recent update notice came up, I attempted to run it - the thing gets stuck at 7 or 8%, got to 10% once - then it just dies, says it can't complete, gives me a 201/P201 error.  This implies there's something wrong with my internet connection.

 

I tried the chatbot thing for support, the person on the other end told me to "connect to another network". What? I'm sitting here in my home, I have no "other" internet connections! Then s/he suggested I use a mobile hotspot - I DON"T HAVE ONE! - and even if I did, I'm not insane enough to rack up massive data charges on my phone. After almost an hour of back and forth with this person, I gave up, we were getting nowhere.

 

I dug around the help pages and went thru at least 4 of them:

1 - I turned OFF my antivirus (with firewall) and anti-malware - no help

2 - Just in case, I made sure that the application was permitted thru the firewall - no help, same error

3 - I did the test for secure sites - works fine.

4 - I did the test for the Adobe activation server - no issues.

5 - I've uninstalled the CC Desktop app using the uninstaller and downloaded the installer (again). The install will not complete, stalls the exact same way with the same error. So now I have no CC desktop app at all 😕😕

6 - I have downloaded the CC Cleaner  tool, but have not yet run it. I'm rather worried that if I uninstall my apps - as it says to do before running the Cleaner tool - that I will not be able to reinstall anything!

 

One thing that did come up that had never come up prior to this issue is my antivirus - Kaspersky Internet Security - keeps blocking the ccxprocess  reg - and I have to specifically allow it.  I don't think this is the problem, because I've turned that AV off completely before running CC desktop and still had the same problem.  By the way, this blocking of ccxprocess is relatively new, it had never happened before and I've been running CC for several years.

 

As you can tell, I'm frustrated and quite annoyed at this point. I'd like to be able to install the lastest Photoshop update but cannot.I just want to get this fixed.

 

Thanks

 

This topic has been closed for replies.

2 replies

C
CreativeLivingOH
Participant
June 15, 2020

I am having the same issue and have tried uninstalling multiple times to no avail. 

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 15, 2020

CreativeLivingOH, if you are encountering Error 201 then uninstalling the software will not resolve the connection error.  Please see the directions in this public forum discussion on how you can adjust your network to not block access to Adobe servers.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 12, 2019

LadyNRed56, I am sorry you have encountered a frustrating situation while attempting to use your Creative Cloud membership.  If you try to download and install the Creative Cloud desktop app from https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html are you able to install successfully?

 

Error 201 occurs due to the downloaded files being damaged or blocked.  If you have already completed the steps listed in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html#network_connectivity_issues then I would recommend contacting your Internet Service Provider for additional assistance.  You will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html if you wish to utilize a Creative Cloud Individual membership.  If you have already resolved any possible errors on your network, then the ISP should be able to help you with verifying you have access on their network.

L
LadynRed56Author
Participant
December 12, 2019

I will try the zip file and see if that works.

 

As for the supposed network issues, nothing has changed with my network; the router is mine, not the ISP's equipment, and nothing on it has been changed recently; there is no firewall or proxy set up on my router.  Even the cable modem is my equipment, not the ISPs, the only thing Comcast provides is the incoming connection. I can double-check the router, but I doubt it will turn up anything.

 

Thanks

 

 

 

L
LadynRed56Author
Participant
December 20, 2019

Update: Installing the CC Desktop app from the full executable worked - finally. I was then able update Photoshop to the latest version along with the other apps included in my subscription.

 

So, perhaps something was corrupted before? Who knows, but it finally worked.

Just to clarify one thing, my router does have a firewall, but there were no restrictions set that would have stopped traffic to/from Adobe.

 

Thank you!

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