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Participant
January 12, 2020
Question

Creative Cloud Desktop App Installer crashes at 55,5% Win10

  • January 12, 2020
  • 2 replies
  • 410 views

Hello there,
i wanted to try the creative cloud, but the installer always crashes at 55,5%. I tried everything i found in the internet about this topic, but nothing helped me.I tried reinstalling , checking the services, used the creative cloud cleaner tool, etc. After 8 hours i decided to post this topic here, maybe someone has a solution for this topic.

 

f0xxplayzz

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2 replies

Nancy OShea
Community Expert
Community Expert
January 12, 2020

Download and installation is a 3 step process.  It could be something simple like anti-virus or firewall settings.   See this help article for more tips.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea— Product User & Community Expert
Participant
January 14, 2020

None of those things is working.

Peru Bob
Community Expert
Community Expert
January 12, 2020

Does your computer meet the minimum specifications for CC?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

I had a similar issue. Make sure that you have all Windows updates that are available. The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

 

Also, 

Participant
January 14, 2020

MY Computer meets the specifications for CC. I also tried things like updates before, still not working