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Jawillia01
Participant
September 12, 2022
Answered

Creative Cloud desktop App not appearing after download

  • September 12, 2022
  • 2 replies
  • 450 views

Hi Adobe Support Community,

 

I am running macOS Monterey version 12.5.1 on a MacBook Air. I am attempting to download the Creative Cloud app.

 

At first the download failed due to an Error 702. I used the fix: sudo chmod 1777 /tmp/. Now, the app appears to download to completion but it does not open automatically as it says it will in the download window. Then I go to the applications section in the finder window and I do not see the Creative Cloud app icon. 

 

The only mention of the Creative Cloud is in the Utilities folder under Applications (screen cap below)

Thank you,

Jason

This topic has been closed for replies.
Correct answer Manan Joshi

Ahh, i just realized that the path I mentioned actually points to the location that you were looking at. This then means that the installation is faulty. Probably clean out everything using the Creative Cloud Cleaner Tool and then start afresh.

Use the Creative Cloud Cleaner tool to solve installation problems

-Manan

 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 12, 2022

if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory. there are other ways the permissions can get messed up, but use the following command after logging into TERMINAL. sudo chmod 1777 /tmp/ 

    J
    Jawillia01Author
    Participant
    September 12, 2022

    Thank you for your suggestion kglad. While that terminal command did fix the Error 702 I was receiving, now the creative cloud app is not showing up in my applications folder. I will try Manan's suggestion later this afternoon. 

     

    Thank you!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 12, 2022

    you're welcome.

     

    p.s. make sure you restart your computer to see if the cc app in already installed.  if it's not, download it from

    the page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and install it.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      September 12, 2022

      Hi @Jawillia01,

      You are looking at the wrong location. If installed properly/successfully the application should be available under /Applications folder. See the screenshot from my MAC.

      -Manan 

      -Manan
      M
      Community Expert
      Manan JoshiCommunity ExpertCorrect answer
      Community Expert
      September 12, 2022

      Ahh, i just realized that the path I mentioned actually points to the location that you were looking at. This then means that the installation is faulty. Probably clean out everything using the Creative Cloud Cleaner Tool and then start afresh.

      Use the Creative Cloud Cleaner tool to solve installation problems

      -Manan

       

      -Manan
        J
        Jawillia01Author
        Participant
        September 12, 2022

        Thank you for your suggestion, Manan. I will try the Creative Cloud Cleaner tool later this afternoon and update on my progress. 

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