Participant

Question

Creative Cloud Desktop App not working

Forum|Forum|12 years ago
May 15, 2013
9 replies
27134 views

My Creative Cloud Connection desktop app has not been able to connect for over a week and half now. I have contacted support with no succes all they say is log in online which does not help me at all.

I've tried unistalling the application as well as the application manager application all with no success.

When I click the menu icon and select sign in, the sign in window pops up I enter my password and click sign in, I get the little spinning image showing its doing something then the window dissapears and nothing happens, I go back to the icon and it says sign in again.

Does anyone have this issue or have a solution to this issue?

This topic has been closed for replies.

V

Viv Loves Film

Participant

I was on the chat for SIX HOURS yesterday - and still not resolved. I am going mad!

jayants33240872

Inspiring

Hi.

if you are using a MAC you will not find the same location mentioned by staff on your computer, you can find the OOBE folder by following the mentioned steps.

1. select go to folder option

2. /Library>application support>Adobe>OOBE

~/Library>application support>Adobe>OOBE

3. Delete the OOBE folder from both the locations if you find and then try to launch the application, your issue will be resolved.

Good Luck.

M

M.A.Nels

Participating Frequently

Original post is from May of 2013 and has been resurrected!? Why an ongoing problem like this? This is NOT how a big company should run a business.

I have had issues with my CC app. It goes away and I have to somehow wrangle it back into existence. Can SOMEone give us an answer on how to remedy this?

I SHOULD NOT have to be my own tech troubleshooter. Jumping through hoops to get my paid for product is ridiculous. All I am asking for is that my paid for app opens when I click its icon.

I know I'm not the only one out there with this problem.

This is a very self-centric request; make this app work properly for customers.

Loudly,

M. A. Nelson

waisake_naholo_414124t3

Participant

Same

sleany

Participant

I am having a similar problem. Creative cloud won't load and I try to reinstall lightroom and it goes on forever never really downloading! Ugh!!!!!!!!!!!!!

K

kylebyle

Participant

MAC users!

I was haveing heck of a time trying to get this working, tried all of the recomendations above. BUT the problem was Growl. Quit Growl reopen CC and it worked fine hope this helps someone.

NitinGupta7

Adobe Employee

Kylebyle: Thanks for your update, that is true, this is the troubleshooting step for this issue, as there is a need to update some of the binaries of the sync app. sometimes, even a resintall of the Cretive Cloud Connection, also works for the issue.

Thanks for your effort to support other customer's,

Cheers.

LP

P

pedroxudre

Participant

Hi LP,

I don't have Growl installed in my Mac Pro but still having connection issues.

A

arahmani85Author

Participant

So does anyone know when Creative Cloud Connection will be working?

Kartikay_Sharma

Community Manager

HI Arahmani85,

Creative Cloud connection services are supposed to be up by 17th June along with the introduction of the new Creative Cloud Products.

Regards,

Kartikay Sharma

Shadow_Works

Participant

Likewise here on Multiple Macs, not connected for the past couple of days. Running version 1.0.500.17. Not too reliable since we signed up for Teams two weeks ago. Reco using DropBox until it's fixed.