Creative Cloud Desktop App Shows Download Error

Forum|Forum|11 years ago
November 13, 2014
2 replies
158 views

I installed the Adobe Creative Cloud desktop app. When I click Install Adobe Apps I get an error message that says, "Download Error. Press Retry to try again or contact customer support." Pressing the Reload Applications button just repeats the same error. I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes. No error code number is given.

I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.

Any ideas?

Creative Cloud

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Jeffrey_A_Wright

Legend

John.orbaugh for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Ned Murphy

Legend

Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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