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Participant
August 1, 2022
Question

Creative Cloud Desktop app stooped working

  • August 1, 2022
  • 2 replies
  • 329 views

Since the last update everytime I use the Creative Cloud Desktop app after I close the app I get an error message: Creative Cloud Desktop stopped working. It is a very annoying meesage. I uninstalled and re-installed the app and I used the Cleaning Tool but nothing helped. What should I do?

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2 replies

phegiAuthor
Participant
August 9, 2022

I used the easy (temporary) solution: I switched off CCProces and CCProces.exe as a startup in Taskmanager. I also reset the desktop app.

kglad
Community Expert
Community Expert
August 9, 2022

did resetting alone, stop the error message or did you need to stop those adobe processes?

phegiAuthor
Participant
August 9, 2022

Unfortunately I had to stop the processes.

kglad
Community Expert
Community Expert
August 1, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

phegiAuthor
Participant
August 1, 2022

Thank you, i'll see what i can do. I do not like to uninstall Lightroom with so many foto's.

kglad
Community Expert
Community Expert
August 1, 2022

you won't be uninstalling any photos.