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P
PGestels
Participant
December 22, 2019
Answered

Creative Cloud desktop app stops working on Windows 10

  • December 22, 2019
  • 1 reply
  • 1089 views

Since 2 months (or so) the Adobe Creative Cloud desktop app stops working properly.
all it gives me is an empty window but no contten about my installed apps. Occasionally I get a system notification that new updates are availble but when launching the CC app from my system tray the window remains empty.

I've not bothered about it to much , but with the new releases of PS and others I want  to update them now.

I followed some of the support threads out here (including this one: https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html) but the issue remains. (my OS is Windows 10 Pro 1909, and version of Adobe CC desktop ap is 5.0.0.354)

Any hint to a working solution is highly appreciated.

Regards

 

Paul

 

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 22, 2019

BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

    P
    PGestelsAuthor
    Participant
    December 23, 2019

    OK solved in my case it was an empty company name !

    P
    PGestelsAuthor
    Participant
    January 9, 2020

    3 weeks later and again blank Adobe CC Desktop window !
    what an instable app !!!!

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