Creative Cloud Desktop App Stuck On Email Verification Prompt

Question

My Creative Cloud app is stuck on the email verification page and says that I must verify my email to continue. The problem is, I used a temporary email to log on to the app and now that email is lost forever. I would be happy to make another account with another email it's just that no matter what i do i cannot get past this prompt on the app. i have tried deleting and re-installing the app but it is always stuck on the same prompt that I have no way of surpassing or getting out of.

kglad · Accepted Answer

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe

3) start the cc app and sign in