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anna65633170
anna65633170
Inspiring
August 9, 2016
Answered

creative cloud desktop app won't install

  • August 9, 2016
  • 3 replies
  • 2515 views

When I launched my cc desktop app to use typekit, it wanted me to update. The update failed error 1001. I wasn't able to use it, so I uninstalled and then installed again with no luck. It initializes the installer and starts the download for the desktop app, but then disappears. I have used the cc cleaner, but all that did was remove my photoshop! Help.

    This topic has been closed for replies.
    Correct answer anna65633170

    I had no luck with any of the above mentioned. I was able to chat with Adobe and the remotely installed an update Applications Manager and that solved the problem. I would highly recommend trying to update your App manager and chatting with Adobe. They were super.

    3 replies

    sandrah39020924
    sandrah39020924
    Participant
    August 15, 2016

    After running the cleaner tool and the uninstaller tool it still wouldn't work. Ensure that you have Read/Write permission to access the ~/Library/Adobe folder and the /Library/Adobe folder. Just got off the phone with tech support and remote session.

    anna65633170
    anna65633170AuthorCorrect answer
    Inspiring
    August 15, 2016

    I had no luck with any of the above mentioned. I was able to chat with Adobe and the remotely installed an update Applications Manager and that solved the problem. I would highly recommend trying to update your App manager and chatting with Adobe. They were super.

    M
    Mike WF
    Participant
    February 18, 2023

    And how do you chat to adobe?

    Pedro Hassan
    Pedro Hassan
    Participating Frequently
    August 11, 2016

    So I had the same problem, but instead of the installation just closing I got a error 205.

    My solution was to install TunnelBear and try to install using a VPN connection. All the support from Adobe does is make the problem about your connection, even when multiple users report the same issues, Adobe still refuses to provide an alternative download method. But hey! You are only paying top dollar for this amazing support, right?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 9, 2016

    uninstall everything cc including the cc desktop app.
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud
    use the desktop app to install your cc programs/trials

    anna65633170
    anna65633170Author
    Inspiring
    August 9, 2016

    I have done all this and it still stops about a 1/4 of the way into downloading the creative cloud and disappears... thoughts...

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 10, 2016

    you have a problem downloading the cc desktop app or installing the cc desktop app?

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