Inspiring

Answered

Creative Cloud Desktop app won't load

Forum|Forum|6 years ago
April 12, 2020
11 replies
11982 views

Today I launched the Creative Cloud desktop app (on Windows 10) for the first time in several months. The window came up quickly, but it was empty except for a spinning wheel at the center of the window

The Help menu was active, and I was able to get the "About Creative Cloud" info

After 3 minutes of spinning, a blue notice appeared at the bottom of the window

but the wheel continued to spin. After waiting a whle longer, I relaunched. The entire scenario above repeated.

I have not restarted my PC. I'll wait to see if anyone has a fix, and if not, I'll try doing that.

Creative Cloud

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Correct answer John Waller

Try https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html

S

SallyAnderson

Inspiring

There seem to be too many people on the forum complaining about Adobe creative cloud not opening up properly, and these problems starting around a week or so ago. I managed to solve my problem after a week of investigation by Adobe and my ISP provider which relates to DNS settings. Maybe it's not a problem specific to my ISP provider (Plusnet/BT). Anyway, for what it's worth my solution is here:

https://community.adobe.com/t5/download-install-discussions/plusnet-authentication-problem/m-p/12976730#M553377

S

swalters2019

Participating Frequently

I HAVE THE SAME ISSUE NOW. DID YOU EVER GET AN ANSWER?

G

g_miles33

Participant

I am also having the same issue, I have tried all the items in the 'https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html' multiple times.

This started last week(25/9/2020), I did get in once yesturday(28/9/2020) but only lasted for about an hour. My back to not working.

O

olddocadams

Participant

Same problem. Any updates?

T

Toppknows

Participant

I have try everything suggested to this link am having the same problem it doesn't lunch even after the re-install

what can I do ? It's been to days now I still can't fix it

John Waller

Correct answer

Community Expert

Try https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html

J

J IsnerAuthor

Inspiring

Thank you for the link. I needed to reinstall it. But after it launched, I got Error Code 184.

Almost exactly one year ago I began getting this error every time the desktop app tried to update itself. Originally, the 184 error had a nasty side effect: it killed Windows Explorer and caused all sorts of havoc on my computer. Adobe engineers seem to have fixed that problem, but not the 184 error itself. The fix I was given was to delete or rename one or two dll's in

C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension

but I don't remember the filenames. I also had to kill a running process, possibly CoreSync.exe. Is this the current state of the art? Or is there a simpler, more elegant workaround for Error 184?

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