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Participant
November 20, 2013
Question

Creative Cloud desktop application does not load properly under Windows 8.1

  • November 20, 2013
  • 1 reply
  • 367 views

I'm having a very strange problem with the CC tool too.

When I open it I just see an empty box with a smaller dialog inside it showing the icon. It won't close and I can't interact with any of the windows. The only way to get rid of it is to kill it via task manager. I've tried the "rename opm.db file" hack and this makes the CC app ask for my Adobe credentials as though its going to work, but then ends up showing the same thing. I've attached a screengrab of what's happening. Windows 8.1 FWIW.

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1 reply

Jeffrey_A_Wright
Legend
November 20, 2013

Branching this to a new discussion.

NPotter.UK please make sure you are using version 1.2.1.260 or later of the Creative Cloud desktop application.  You can find more details at Creative Cloud desktop missing text | Windows 8.1 - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.