Creative Cloud Desktop "Apps" tab isn't working

Question

I bought the Creative Cloud license a couple of days ago, but since installing it I haven't been able to install/manage any of the applications. The CC desktop "Apps" tab doesn't open correctly only saying "Download Error"

I've had the CC on this computer in the past through another employer, but I uninstalled it when the project ended. I never encountered this problem with the CC that time. I have also had CS5 on this computer this whole time and in the past having the CS5 and CC didn't cause any problems.

I have now uninstalled and re-installed this new CC a couple of times but the "Apps" tab isn't still working.

I went on to uninstall also the CS5 and to make sure, I also manually removed all the Adobe stuff like this guide said: Re: How to delete and cancel the creative could f...

After that I reinstalled the CC but still the "Apps" tab isn't working. Could there still be something left (in this computer) from the previous Creative Cloud subscription (another license) that is causing the problem with this new CC subscription?

I have a Mac Book Pro with Mac OS X 10.9.5

Ned Murphy · Accepted Answer

If you uninstalled but did not follow up with using the CS Cleaner then you likely have some remnants that could interfere with further installations. If you uninstall and then use the cleaner tool you might have better luck.

Adobe Creative Suite Cleaner Tool

helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

http://www.adobe.com/support/contact/cscleanertool.html

Also, there should have been no need to uninstall the original CC that you had from another employer. YOu would only need to have signed out of it, and then you could sign in with another subscription afterwards.

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