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klippyKlein
Participant
June 27, 2013
Question

Creative Cloud Desktop download utility running on Mac 10.8 fails to show apps/install apps

  • June 27, 2013
  • 1 reply
  • 606 views

After purchasing subscription, downloading and installing the Creative Cloud Desktop Version (2.0.0.183) utility, I am unable to install a single app. When on the 'App' screen a spinning circle appears. I have tried reinstalling the Creative Cloud Desktop Utility many times, spoken with chat member who suggested deleting a database file in the OOBE folder, then restarting computer—none of these have worked. I have been struggling with this for over 5 hours, trawling forums with little success. I also have older versions of Adobe software (ie CS4. CS5, CS5.5 and CS6 which I do not want to delete).

I am running a Mac system 10.8, have 50 Gb drive space available and 32 Gb of ram.

Welcome any help as I purchased software subscription I cannot use.

Thanks

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 28, 2013

    KlippyKlein it sounds like you have archived the Opm.db file located in /Users/<UserName>/Library/Application Support/Adobe/OOBE is this correct?

    If so can you also try renaming the Library/Application Support/Adobe/OOBE to OOBE_Old.  Once this is done please reinstall the Creative Cloud application from https://creative.adobe.com/.

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