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raitisp2979416
Participant
April 17, 2015
Answered

Creative cloud desktop failed to update. (Error code: 2)?

  • April 17, 2015
  • 1 reply
  • 289 views

Creative cloud desktop failed to update. (Error code: 2)?

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Correct answer kglad

first, sign out and then back in to your cc app and retry updating, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, close your cc app and then reopen and retry updating.

if that fails, restart your computer, sign out and then back in and update.

if that fails,

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 17, 2015

first, sign out and then back in to your cc app and retry updating, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, close your cc app and then reopen and retry updating.

if that fails, restart your computer, sign out and then back in and update.

if that fails,

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.