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T
tag2015
Participant
July 7, 2015
Answered

Creative Cloud Desktop install won't finish

  • July 7, 2015
  • 1 reply
  • 430 views

I've tried about a billion times now to reinstall CC Desktop after using the Adobe CC Cleaner to uninstall it due to repeated errors and failure to open and the it consistently won't finish the installation.

I'm running OSX Yosemite 10.10.4.

This topic has been closed for replies.
Correct answer Pattie-F

Please give this a try:

Launch the Activity Monitor from Applications > Utilities.

Force quit the installer from the Activity Monitor and then check if you can find Creative Cloud on the machine.

If you don't find the Adobe Creative Cloud Desktop App, then try this:

1) Rename the OOBE folder to OOBE_old

The folder can be found here: Mac OS: /Users/[user name]/Library/Application Support/Adobe

2) open the Finder and go to /Applications/Utilities/

rename the Adobe Application Manager & Adobe Creative Cloud folders (add _old to the name as you did with OOBE)

3) Install the Adobe Creative Cloud Desktop app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

Or Direct link: http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

 

1 reply

Pattie-F
Pattie-F
Legend
July 7, 2015

1) Use our  uninstaller to Uninstall the Adobe CC desktop app (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2) Reboot the machine.

3)  Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop


If you still get errors after reinstalling, please reply with the text you are seeing.

Pattie

T
tag2015Author
Participant
July 7, 2015

Thanks for the suggestion, Pattie-F. I've tried your instructions and once again, it goes all the way through the installation process and stops at the very end. No note, no error message, it just stops at this:

Pattie-F
Pattie-FCorrect answer
Legend
July 8, 2015

Please give this a try:

Launch the Activity Monitor from Applications > Utilities.

Force quit the installer from the Activity Monitor and then check if you can find Creative Cloud on the machine.

If you don't find the Adobe Creative Cloud Desktop App, then try this:

1) Rename the OOBE folder to OOBE_old

The folder can be found here: Mac OS: /Users/[user name]/Library/Application Support/Adobe

2) open the Finder and go to /Applications/Utilities/

rename the Adobe Application Manager & Adobe Creative Cloud folders (add _old to the name as you did with OOBE)

3) Install the Adobe Creative Cloud Desktop app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

Or Direct link: http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

 

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