Creative cloud desktop needs repair daily

Forum|Forum|3 years ago
February 14, 2023
3 replies
2543 views

I am running the latest version on a Windows 11 system. This has been going on for a few weeks.

The app has been running fine since I got the computer almost two years ago.

Installation

Correct answer kglad

something on your computer (eg, av, antimalware, cleaner etc) is causing the problem.

The Animal Naturopath

Participant

Same issue. Every single morning I get the error message and asked to repair which I do, and it works until the next morning. I see all the answers to this issue are about other software that may affect this. The only virus software I use is Malwarebytes. If the solution is to turn this off to use CC, it sounds like a solution from the early days of the internet. I remember many conflicts back then. But this is Adobe and 2023! This is the only program that ever that does this. It's annoying, and it also takes forever each time I have to do this. There must be another solution. This happened with windows 10 and now 11.

kglad

Community Expert

you can do everything else to confirm it's not an adobe issue:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.