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penguinchilli
Participant
December 5, 2017
Answered

Creative Cloud Desktop - No Apps Tab

  • December 5, 2017
  • 2 replies
  • 6129 views

Hi guys,

So as the title says, I installed the Creative Cloud Desktop and there's no "Apps" tab so I can't actually download any of the software. The tabs displayed are Home, Assets, Stock, Discover. I googled this issue and the solution seems to be to go to the Library/ Application Support / Adobe/ OOBE / Configs folder and edit a file there, however, I don't have the Configs folder.

Additionally, I've tried cleaning and reinstalling the CC Desktop and still no luck. I tried to download the software individually from the products page but I get prompted to open the Desktop application - whichever answer I choose results in no further progress.

I'm on Mac OS X, El Capitan.

I'm just glad I haven't signed up for a plan yet as it's impossible to actually download a single application.

Thanks in advance.

This topic has been closed for replies.
Correct answer bucksommerkamp

Here's a discussion of this very topic:

Apps tab missing from Creative Cloud Desktop

2 replies

H
haroun 1993
Participant
February 4, 2020

i pay for after effects but it said (did you mean to switch the apps) when i said yes ...then this application no longer available whats wrong ...can you help please

bucksommerkamp
Community Expert
bucksommerkampCommunity ExpertCorrect answer
Community Expert
December 5, 2017

Here's a discussion of this very topic:

Apps tab missing from Creative Cloud Desktop

P
penguinchilliAuthor
Participant
December 6, 2017

I've already seen this and have tried everything in that discussion.

I've no configs folder so I can't access the file referenced in the link. I have no idea why this stuff won't work on my machine - I can't even download the files individually from the Adobe site because it just wants to open them in the CC Desktop application which, again, doesn't work.

J
jeroenk457980
Participant
December 6, 2017

I'm in the same situation. None of the former mentioned or elsewhere suggested solutions work.

There is simpy no Configs folder, making it (with the file in it) doesn't work. Reinstalling, with cleaner tool and manually deleting the Application Support folder, also not working....

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