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Radek Delis radianactive
Radek Delis radianactive
Participant
February 14, 2014
Answered

Creative Cloud Desktop update problem.

  • February 14, 2014
  • 1 reply
  • 388 views

(PC, Windows 8 Pro 64bit) CC app update comes and during updating process (about 70% progress bar) - an error shows message "There was a problem: Unable to install Acretive Cloud Application". That's it. Only Calcel button appears. The update starts again after while and same thing happen. There's no possibility to launch the tray app to have access to installed apps list or typekit fonts anymore.  Only uninstalling from system and installing again from downloaded exe file helps to launch CC tray app. ...and then - after few days - an update starts again and everything goes in a loop. The update problem appears angain. My friend has same problem.

Maybe an update of an update helps some day. What to do?

This topic has been closed for replies.
Correct answer kglad

run the cleaner following the steps here, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 14, 2014

run the cleaner following the steps here, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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