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philipper25283985
Participating Frequently
December 13, 2020
Answered

Creative cloud desktop updates blocked

  • December 13, 2020
  • 1 reply
  • 338 views

Hi,

On my creative cloud desktop app appear 4 updates, Ps 22.1 , LrC, Lr and Camera raw.

But the links are disabled.

I checked in the system iOS Big Sur the apps had a full access to the disk.

 

 

This topic has been closed for replies.
Correct answer Just Shoot Me

That would be MacOS 11, Not iOS 11.

1 reply

kglad
Community Expert
Community Expert
December 14, 2020

if you have <removed erroneous i> os 11 (big sur), restart your computer and see if the links are still disabled.

 

if so, try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Just Shoot Me
Just Shoot MeCorrect answer
Legend
December 14, 2020

That would be MacOS 11, Not iOS 11.