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wildernessbedrock
Participant
March 4, 2015
Question

creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurr

  • March 4, 2015
  • 1 reply
  • 134 views

I have a macbook pro 2010 & extra storage and drive space

I don't know what the link is between the new creative cloud update in january and the loss of my apps  & downloading error after that update, to the desktop window?

Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?

I uninstalled & reinstalled the creative cloud desktop

I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install

I have checked for the answer in the troubleshooting guide

nothing seems to apply at this point...

didn't know if anyone else was having the same difficulty?

Thanks

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    1 reply

    kglad
    Community Expert
    Community Expert
    March 5, 2015

    is this the 'unknown' download error or some other error?  attaching a screenshot of the error if it's in english would be helpful.