Creative Cloud Destop update crashes (SIGTERM) - Macbook Pro

Question

For a while I have been trying to update Creative Cloud Desktop, as I have been notified by CC Desktop every day, but every time the progress bar reaches about 71% and then jumps to 100% and the update window disappears (see attached video).

Debug history:

I do not have any CC apps running while updating. I have tried work around it by killing all the Adobe processes I could find, (ps -afe | grep -i adobe) using sudo to the one I couldn't kill, but to no avail. There is no registration in /var/run, but the installer still complains that another Creative Cloud Desktop is still running (error 86).

When the CC Desktop app is running (after a reboot), accepting the update notification, the log indicate that the AdobeUpdateService proces receives some kind of SIGTERM, terminating the update.

<result>success</result>

<retCode>hVVcuWtcXu06R7cVoVLCe96uoIlxvaJ9pgH1A9t1if4v1YTwaZIl3VFNUHOvpIwJy8HfJtCnppNFXh03hQGDT1iTVTxzQ16xTXW3Z+uaxjesUY6cLoz1iRtrRQ0KK0j1p5JOjpJCTP4LzDrUR/nrCiWAJUzCt1fODK8QM2uocV8=</retCode>

</output>

</message>

<result>Success</result>

<actionType>createProcess</actionType>

</output>

I am out of ideas. How do I work around this?

/Henrik

HenrikRasmussen · Accepted Answer

Thanks, but unfortunately, the uninstaller provided from the page you linked to in #4 complains what it is still busi and that I need to wait a while and try again.

Problem solved. As it was impossible to uninstall CC Desktop, I ran the CC Cleaner Tool for Mac OS, but without prior uninstallation and accepted to clean even still installed. I selected to clean all including Lightroom CC and Photoshop CC. After that I reinstalled the CC Desktop and from there I reinstalled Lightroom CC and Photoshop CC. When starting Lightroom CC, I selected the photo library and all seems to work find now.

Bani Verma · Answer

Hi HenrikRasmussen,It seems that one of the processes related to Adobe Creative Cloud desktop app are still running in the background, i would request you to force quit the below mentioned processes from the activity monitor of your machine, see: Use Activity Monitor on your Mac - Apple SupportCreative CloudCore sync & Core sync HelperCC library & CCX processesAdobe Desktop CommonAdobe Update daemonAdobe IPC BrokerAny Adobe application (if running)Kindly also check and confirm that your Mac gate keeper is set to allow installs from anywhere. To do this:Go to Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere. ( to make these changes click on the padlock on the bottom left corner and enter your Mac password )These changes are temporary, you can revert these back to normal later.Please try the update again and share the results with us, awaiting your response.

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