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WHK304
Participant
September 7, 2016
Answered

Creative Cloud disappeared from my toolbar and the app won't launch

  • September 7, 2016
  • 1 reply
  • 286 views

Hi Atul,

I have tried to install CCID, now three times. First, it stalls at 99% for at least 10 minutes each time and then it won't load.

What should I do? Should I uninstall the entire CC? This getting v frustrating.

Thank you,

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi WHK304,

    As you have tried to install Creative Cloud a couple of times and you weren't unable to install it, I would recommend you to run the cleaner tool and check if there are any remains of Creative Cloud. Here is the link that you could follow and share the results once done. "Failed to install" error received when installing Adobe Creative Cloud desktop app​

    Thanks.

    1 reply

    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    September 7, 2016

    Hi WHK304,

    As you have tried to install Creative Cloud a couple of times and you weren't unable to install it, I would recommend you to run the cleaner tool and check if there are any remains of Creative Cloud. Here is the link that you could follow and share the results once done. "Failed to install" error received when installing Adobe Creative Cloud desktop app​

    Thanks.

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