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Dinty
Participant
February 28, 2019
Answered

Creative Cloud discount for old members

  • February 28, 2019
  • 1 reply
  • 470 views

Hello everyone,

I have a question

I bought subscribtion from December 2018 and today I see offer for new subscriber 40% discount

Is it possible to change or apply this discount for "OLD users"


Thank you

This topic has been closed for replies.
Correct answer Ned Murphy

No.  Offers like this are intended for new customers that have not subscribed to the Cloud previously - an incentive to draw new people in.

You would have to become a new customer, abandoning your current account...  which would mean canceling your current subscription (if any) unless you still want to pay for it... cancelling early will result in a penalty of 1/2 the remaining cost.

Of course, you can always contact Adobe Support (these forums are not them) and see if they would be willing to grant you some benefit from this new discount.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
February 28, 2019

No.  Offers like this are intended for new customers that have not subscribed to the Cloud previously - an incentive to draw new people in.

You would have to become a new customer, abandoning your current account...  which would mean canceling your current subscription (if any) unless you still want to pay for it... cancelling early will result in a penalty of 1/2 the remaining cost.

Of course, you can always contact Adobe Support (these forums are not them) and see if they would be willing to grant you some benefit from this new discount.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership