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Sylvie24379118k7jn
Participant
May 9, 2022
Answered

Creative Cloud DLL manquant

Bonjour,

j'ai installé Adobe Creative Cloud sur Windows10, il se télécharge mais je ne peux pas le lancer, 2 erreurs s'affichent : MSVCP140.dll manquant

URC runtime140.dll manquant

J'ai essayé de désinstaller, il se désinstalle avec comme message : désinstallation de Creative Cloud pour postes de travail terminée avec erreurs.

Pouvez-vous m'aider ? Merci

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John T Smith
John T SmithCorrect answer
Community Expert
May 9, 2022

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 9, 2022

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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    Sylvie24379118k7jnAuthor
    Participant
    May 17, 2022

    Bonjour et merci pour les liens, tout fonctionne

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