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Chawki Chahed
Chawki Chahed
Inspiring
January 27, 2015
Answered

Creative Cloud does not detect server after identification succeeds

  • January 27, 2015
  • 3 replies
  • 1933 views

Hi,

I have purchased a subscripotion to Indesign CC, but after Creative Clioud asks me to sign in on my 64-bit Windows 8, it blocks, with a message "unable to access servers". I always get the same message, be it from office or home.

My IT department has checked that the router (local and corporate) is not blocking traffic to Adobe servers.

Assistance would be highly appreciated.

Thanks

This topic has been closed for replies.
Correct answer Chawki Chahed

Case closed.

Adobe support run ADWCleaner and reset my Chrome and IE. Everything smooth now.

Best,

3 replies

Chawki Chahed
Chawki ChahedAuthorCorrect answer
Inspiring
February 5, 2015

Case closed.

Adobe support run ADWCleaner and reset my Chrome and IE. Everything smooth now.

Best,

Chawki Chahed
Chawki ChahedAuthor
Inspiring
February 5, 2015

Hi,

hereafter, all the screenshots of my failed ping tests to the DNSs provided to me.

Ping tests have been made under a 3G connection from my Android phone.

I think Adobe blocks some traffic from Cote d'Ivoire, where I am based:

Chawki Chahed
Chawki ChahedAuthor
Inspiring
January 27, 2015

The error message I receive is the following: "Unable to access Adobe servers. Check your firewall and try in a couple of minutes".

My firewall is OK. What can I do?

Thanks

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 27, 2015

Chawki Chahed please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing your active membership from being recognized.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 27, 2015

Chawki Chahed in another discussion you mentioned being contacted by Adobe support.  Do you have a case number from your interaction with our support team that I can reference?

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