Skip to main content
J
jerzdevs
Participant
June 6, 2014
Answered

Creative Cloud does not start, the pin wheel on my mac just spins, spins, spins

  • June 6, 2014
  • 1 reply
  • 267 views

I have a MacBook Pro with 370 gigs of HD available (of 500gig), 4 gigs of ram, and 2.7 ghz processor.

I installed Adobe Ai (creative cloud) and the install seemed to have worked just fine.  However, in the

creative cloud window (when clicking the icon on the top bar), there's just little blue bars that go in circles

and never seem to stop.  Sometimes, the window never appears but if I hit command-tab and I see it as

an option and select, the mac pinwheel just spins, and spins, and spins.

Has anyone run into this before?

This topic has been closed for replies.
Correct answer jerzdevs

Mine actually was the fact that I never really finished the install.  I think you have to go through the install from within the Creative Cloud window located on the top of your screen (you'll see the Ai creative cloud icon).  You should see a bunch of products with 'Try' or 'Install' and you find Ai and click install.  It takes a while but it will install.

1 reply

JeffPoirier
JeffPoirier
Participant
June 6, 2014

I am having the same exact issue on my Mac. Still trying to find an answer.

J
jerzdevsAuthorCorrect answer
Participant
June 6, 2014

Mine actually was the fact that I never really finished the install.  I think you have to go through the install from within the Creative Cloud window located on the top of your screen (you'll see the Ai creative cloud icon).  You should see a bunch of products with 'Try' or 'Install' and you find Ai and click install.  It takes a while but it will install.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices