Creative Cloud does NOT work

I really wanted Adobe Photos to help my photography final results. All I wanted to do was download a programme and use it.

But the Creative Cloud is there as a barrier, without it I cannot access Adobe Photos. It does NOT download and install properly , after several failed attempts. Like many large corporations, Adobe is not contactable and is uninterested in one person's problem.

When I try to cancel, I am told of a massive £49.00 cancellation fee!! Sharp practice Adobe - that was not CLEARLY stated anywhere when signing up - and dont claim the small print.

Totally disatisfied - UNLESS someone can help me get it working and restore faith in what was a dependable, quality name