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creative cloud doesn't allow log in only blank window

Forum|Forum|6 years ago
June 14, 2019
1 reply
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My creative cloud is just a blank white window. It doesn't load or ask me to sign in. Please help asap!! I have seen others have this issue years ago and were told to fine some user folder. I don't know where that is. Downloaded this on MacBook air fully updated.

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Correct answer kglad

first, close your cc desktop app.

then, rename the opm.db file by:

navigate to the OOBE folder.

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Community Expert

Correct answer

Community Expert

first, close your cc desktop app.

then, rename the opm.db file by:

navigate to the OOBE folder.

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html