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N
NAnalogico
Participant
October 25, 2019
Question

Creative cloud doesn't download or install any apps

  • October 25, 2019
  • 3 replies
  • 200 views

I lost 2 days of work trying to solve, adobe technicians with their incompetence can not give a correct solution. No programs are installed or updated, they always stop at some percentage, 24%, 44%, 55%. Horrible to be paying for something EXPENSIVE and not using

    This topic has been closed for replies.

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 25, 2019

    MAnalogico, what error messages are recorded within the installation logs?  Information on how to review the logs can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.  Please update this public forum discussion with the error messages you discover.

    T
    Test Screen Name
    Legend
    October 25, 2019

    Did you update to macOS Catalina by any chance?

      A
      Anonymous
      October 25, 2019

      You can search the problem on Google.

      N
      NAnalogicoAuthor
      Participant
      October 25, 2019

      I already did that, already searched here in the forum, but none of the solutions presented work

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