Creative Cloud doesn't recognise installed apps

Forum|Forum|8 years ago
December 4, 2017
3 replies
4429 views

Hi,

after updating Creative Cloud the other day it doesn't recognise that Photoshop, Illustrator and Indesign are already installed. On the Apps-tab it invites me to install those applications. As they are installed already I would expect Start rather than Install. Due to this I will miss important update information, probably.

So far, I have already logged out, renamed the library und started Creative Cloud again. But that didn't help at all.

Any ideas?

Thanks for your help.

Bernd

This topic has been closed for replies.

Correct answer kglad

check the installation directory to make sure they're installed (and you can start them from there so you waste no more time).

if they're installed, follow solution 2 here:

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

V

Vegas404

Participant

Hi i got the same issue.

I use the Apps in German language, due the Update it changed the Language to English. So i only saw the 2 Apps i installed in English. Changing the Language in the Creative Cloud Back to German did it for me. All the apps are back showed as Installed.

Easy but sneaky bug i think

Have a nice Day!

B

berndl56827781Author

Participant

Thank you, kglad.

I tried Solution 1-3 with no success. Before going for solution 4 I tried to uninstall AnimateCC. I don't really need it. So the damage would not have been that bad. The uninstalling worked well. And much more important: Since I have uninstalled AnimateCC the Creative Cloud recognises the other apps properly.

Thanks and bye. We can close this issue.

Bernd