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domf87190920
Participant
August 4, 2015
Answered

Creative Cloud doesn't update, just hangs

  • August 4, 2015
  • 1 reply
  • 652 views

The update just hangs for hours. What to do? On a new laptop with Windows 8.

This topic has been closed for replies.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
August 4, 2015

Hi,

Please refer to the instructions following links:

Error downloading or updating Adobe Creative Cloud apps

Download and install Adobe Creative Cloud apps

Troubleshoot Adobe Creative Cloud download and installation issues

Installing Updates: Stuck at 0%

Re: creative cloud hangs at 42%

Let us know if this helps.

Regards,

BANI

D
domf87190920Author
Participant
August 8, 2015

No luck so far. I don't get an error message. The app doesn't really start. Only blue lines going around and around in a circle.

Bani Verma
Bani Verma
Legend
August 10, 2015

Hi,

For spinning wheel on the Adobe CC app please refer to the help document below:


App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:


Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Creative Cloud app gets stuck on spinning wheel on Mac OS 10.10

creative cloud progress spinning wheel continue


Let us know if it helps.

Regards,

Bani

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