Creative cloud doesn't work

Can you help me?

I have paid for the creative cloud photoshop and lightroom service, and the panel shows me to buy it. What should I do? I've tried almost everything.

Thanks for help

Peter

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Correct answer piotrwernerphotography

Adobe employees solved the problem.

Thank you Chandni Khan

Participant

Adobe employees solved the problem.

Thank you Chandni Khan

Inspiring

Hi ,

First thing is to verify that you're connected with the correct ID .

ON Creative cloud desktop windows ,Click the gear icon and choose Preferences.

In the General panel, if the email address is not correct ,clic sign out button and sign in with the correct ID .

Second thing ,verify your Hosts file as explained on this doc :

Regards,

Participant

The first point doesn't work I will check the second one.

Thank You for your help

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