Creative Cloud Doesn't work

Forum|Forum|4 years ago
June 12, 2021
3 replies
412 views

I have tried EVERYTHING, installing, uninstalling, reinstalling, erasing the OBEE files, modifying the registry, certifications, installing on Safe Mode, I've been searching for answers for two days, but anything seems to fix the problem. The app keeps saying that it needs to be repaired. I'm open to the craziest answers, I'm really desperate.

Thanks!

This topic has been closed for replies.

Chuck Uebele

Community Expert

I'm on Windows, but had this happen. There are post with corrections, like deleting the OOBE folder, but none of that worked for me. I ended up contacting Adobe, and they sent me a new CCDContainer.dll. Most likely different on a Mac. To have stuff ready for them, download the log collector tool and run that after you have a fail with ACC. Here's the link for that:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Nancy OShea

Community Expert

Hi @Centro5C4E,

Can you give us the exact error code you're receiving when you attempt to launch the software please?

Which OS do you have?

Meanwhile, ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

For best results, operating systems should be fully updated. CC software should be installed on the primary hard drive, not networked or cloud drives. Also the computer user profile needs administrative level permissions to install software.

Nancy O'Shea— Product User & Community Expert

D

Dj_Creative_enthusiast

Inspiring

Hi,

Thank you for posting your query here.

As you have mentioned Creative Cloud doesn't work, if you can be more precise with any error message Or if the Creative Cloud Desktop App freezes or if there are any Activation errors, that would help us to share more relevant steps.

Since you have already tried with Un-installing and re-installing the App, and also checked the registry settings and already deleted OOBE and you have already spent considerable time for this, please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

Thank you.

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