Skip to main content
L
LKR0101
Participating Frequently
October 23, 2020
Question

Creative Cloud doesnt launch

  • October 23, 2020
  • 5 replies
  • 412 views

Hello Everyone,

my problem is in not being able to launch the Adobe Creative Cloud.

Fresh new PC with Win10, just upgraded to v2004. Adobe Creative Cloud just circling and saying that " Loading Creative Cloud..." and nothing happens.

Numerous times re-installed, also with Adobe Creative Cloud uninstall utility, manually removed all Adobe folders, registry clearred. Firewall off. Hosts file is empty. All steps of all found recomendations followed. Day spent.. with no results.

Oh yes, and Adobe  tech support contacted, where the tech guy after his recommended re-install didnt help he just disappear from chat 🙂

 

May be here anybody can have a solution?

Thank you in advance!

    This topic has been closed for replies.

    5 replies

    B
    Bayu5CF6
    Participant
    October 25, 2020

    i am in this situation now and dont know what i must do

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 24, 2020

      Can you connect to the Microsoft Store?

       

      Nancy O'Shea— Product User & Community Expert
      L
      LKR0101Author
      Participating Frequently
      October 25, 2020

      Yes, no problem to Open and navigate throughout the Microsoft Store

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 24, 2020

      What graphics card?

      Nvidia issued a new Studio Driver a few days ago.

      L
      LKR0101Author
      Participating Frequently
      October 24, 2020

      Thank you for trying to help, Peru Bob.

      Latest drivers: 452.39-quadro-desktop-notebook-win10-64bit-international-dch-whql

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 23, 2020

      Do you have all available Windows updates?

      Is the graphics driver up to date?

        L
        LKR0101Author
        Participating Frequently
        October 24, 2020

        Yes, all updates are installed. Videocard driver is the fresh one of September 22, 2020.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        October 23, 2020

        What are the specs of the new computer?

          L
          LKR0101Author
          Participating Frequently
          October 23, 2020

          CPU i7-9700F, 16GB RAM, NVidia Quadro P2000, Windows 10Pro v2004, SSD ADATA 512GB.

          In addition, the problem does not related to office network, since the old pc, which stands next to this new one works with that ok.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices