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StPetersP
StPetersP
Participating Frequently
June 1, 2019
Question

Creative Cloud Download - Error 117 network connectivity or stability issues.

  • June 1, 2019
  • 2 replies
  • 1795 views

The Creative Cloud download app fails to download any CC application.  It returns the error...

Exit Code: 117

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '117' occurred while download

FATAL: Fatal Error '117' occurred while download

FATAL: Error occurred in download of package (Name: CCX-Process-mul Version: 2.6.2.18). Error code: '117'

-------------------------------------------------------------------------------------

I've gone through all the steps noted on the Adobe help page below - including forwarding ports 80 and 443 from my router - with no success. 

Error 117 occurred during download

I have had to resort to the application download links.  However these only have the base versions of CC 2019. I'd like to access to the latest versions such as Premier 13.1.2 to eliminate some of the bugs, including the CFHD.dll error.

Is it possible to get download links to the latest versions of all CC 2019 apps including Premier 13.1.2:?

Also is there a way to get the CC download app working rather than having to resort to static download links?

This topic has been closed for replies.

2 replies

Ao_zora
Community Manager
Ao_zoraCommunity Manager
Community Manager
November 2, 2020

Are you a Windows user or a macOS user?

 

If you are a Windows user
1.
Right-click Command Prompt (CMD) and run it as administrator.
2.net user administrator /active:yes Enter.
3. Try installing again.

 

Try This KB.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 2, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

StPetersP
StPetersPAuthor
Participating Frequently
June 2, 2019

Thanks.  I can see both logos confirming I can connect to the Adobe servers.

I am working on a home network and have disabled the firewall both on the computer and the router.  This has not fixed the issue.

Having fully diabled the firewall I'm not sure what whitelisting would achieve in addition. Does it make sense to do this as well?  It's not immediately apparent how to do this on my home router.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 2, 2019

apply each step that you can.  ie, the first step may not apply if nothing cc (other than the desktop app) is installed:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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