I did what marklinetest said on "Creative Cloud - Download error - stubborn error" but it didn't work, I couldn't finde the AAMupdaterinventory folder so maybe it has something to do with that. I've already done what's said in "Download Error in Apps tab of Creative Cloud Desktop Application" and "Creative Cloud "Download Error" message" and it didn't work for me; all the other solutions are for Mac and I'm operating Windows 10.

Sheena Kaul

Legend

Please try the steps below:

Uninstall Adobe Creative Cloud application from Control Panel.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the blow link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation is completed, double click on Adobe Application Manager launch icon on Desktop.

It will start update process and gets updated to Creative Cloud application .

John T Smith

Community Expert

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

-check hosts file for blocked entries https://forums.adobe.com/thread/1912777

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

lucianagrAuthor

Participant

I'm operating Windows 10, I should've described the problem better, my apologies. I downloaded CC some days ago and it was working perfectly, but recently I've been getting an error message exactly like this one:

So I don't think the problem is my browser or firewall because I didn't change anything in them and the application is already installed

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