Creative cloud download error

I have no idea what to do, I downloaded Creative Cloud and it got uninstalled by accident so when I

try to reinstall it, after I sign in, everything is there except when I go into "Apps" then there is a

"Download error" Which then has an option for me to "Download Creative Cloud".... I already have

it downloaded and open... I've tried trashing the opm.db file; nothing happened. Tried to uninstall and reinstall;

nothing happened. Tried using the cleaner tool; nothing happened. This is stressful. is there a way to delete

this account/free membership?

This topic has been closed for replies.

Correct answer kglad

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Legend

I am moving this discussion to the Creative Cloud Download & Install forum.

Community Expert

Participant

I followed the steps and did everything and when i relaunched the app, the same thing happened.

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