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keanad81474521
Participant
February 19, 2015
Answered

Creative Cloud Download error

  • February 19, 2015
  • 2 replies
  • 224 views

Every time i install the Creative Cloud on my computer (Mac, Desktop) I recieve a message saying "Download Error" and it says to reinstall Creative Cloud. When I do so, it simply gives me the same message again. I've tried again and again to reinstall creative cloud, but it never works. Does anyone have any idea what to do?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Keanad81474521 for information on how to resolve download errors please see Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

2 replies

natec98470255
natec98470255
Participant
March 22, 2015

I have this same problem, and your answer did nothing to help. How do I get to actual talk to a person at Adobe?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 23, 2015

Natec98470255 you are welcome to contact our support team directly at Contact Customer Care.

What specific error messages where you able to locate within the download log files?

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 20, 2015

Keanad81474521 for information on how to resolve download errors please see Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

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