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J
JPKnight12
Participant
January 14, 2017
Answered

Creative Cloud Download Error

  • January 14, 2017
  • 1 reply
  • 1012 views

Today, my Illustrator would not open, apparently due to an update error. I checked the Creative Cloud App, and when I clicked the apps tab, It read, "Download Error, please contact customer service." I found someone on here who said that reinstalling creative cloud worked, so I went through the process of uninstalling and reinstalling the app, hoping it was just a simple case of corruption. No dice, I'm still getting the same message. I've done an inventory and of the apps I have installed only Photoshop is opening, presumably because it was the only one able to update before this whole idiocy started. Everything else, including Adobe Acrobat, which I very much need, are not working.

Please tell me someone has a suggestion on how to fix this mess?

This topic has been closed for replies.
Correct answer DelphiZoa

Well, progress of a sort, anyway.

This discussion thread suggests a couple of possible solution for the error you're now getting: Creative Cloud - Please close all instances of Adobe Application Manager to continue​.

Let us know how it goes!

1 reply

DelphiZoa
DelphiZoa
Participating Frequently
January 14, 2017

Does it look like this?

If so, remove the OOBE and AAMUpdater folders per the instructions here: Download error in Apps tab of Adobe Creative Cloud desktop application​.

J
JPKnight12Author
Participant
January 14, 2017

Sadly no. Here's a snip of what I got, probably should have included this in the original topic, my apologies. I'll try your fix nonetheless though, and see if it works.

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