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Answered

Creative Cloud "Download Error" message

Forum|Forum|12 years ago
July 1, 2013
22 replies
87965 views

When I go to the App section on the creative cloud manager I get the message "Download Error. Please Contact Customer Support."

Could somebody please help me fix this?

I have tried restarting my computer, signing in and out of creative cloud, and clearing the cache.

Thanks

This topic has been closed for replies.

Correct answer Sumit Singh7733893

Try to delete AAMupdater folder from

~/Library/Application Support/Adobe/

If above doesn't worked then perform below steps

Rename the opm.db file under

~/Library/Application Support/Adobe/OOBE

Show previous replies

Sumit Singh7733893

Community Manager

This issue has been fixed in Creative Cloud version 1.0.0.183.

However, if you don't have updated then please quit creative cloud and relaunch it.

it will prompt an update for Cretaive Cloud.

Or you can follow the steps given in the following article.

http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

M

MemrnzAuthor

Participant

Thanks for the reply. Unfortuently none of these fixed it.

iAnkitkhurana

Adobe Employee

Hi Meghann,

Please check out and see if it helps http://forums.adobe.com/message/5109299#5109299#5109299

Ankit

M

MemrnzAuthor

Participant

Thanks for the reply. Unfortuently none it still isn't fixed.

Sumit Singh7733893

Correct answer

Community Manager

Try to delete AAMupdater folder from

~/Library/Application Support/Adobe/

If above doesn't worked then perform below steps

Rename the opm.db file under

~/Library/Application Support/Adobe/OOBE

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