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MrCFish
MrCFish
Participant
July 23, 2014
Question

creative cloud download error please contact customer support

  • July 23, 2014
  • 1 reply
  • 221 views

I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 23, 2014

MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

MrCFish
MrCFishAuthor
Participant
July 25, 2014

I checked out the link you sent. I don't think I have any of the download errors listed. Most of the Application Manager works fine. Just not the App page. It just says Download or contact customer service. There is no error #. Any thoughts. Thanks for your help. Don

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 25, 2014

The steps listed under the solution section are still valid if there is no specific error number.  You are also welcome to review your download logs if you would like more information on the exact failure.

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