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R
RachelLee09
Participant
November 24, 2012
Question

creative cloud download issues

  • November 24, 2012
  • 1 reply
  • 564 views

I used to have the trial version of after effects, illustrator and a few more on my computer, the trial expired so I erased the software. Now that I am have a membership for the cloud I have tried to download the  software, but it says installed next to it in the Adobe application manager.

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    1 reply

    M
    Manish-Sharma
    Inspiring
    November 24, 2012

    Run the cleaner tool and then check.

    http://www.adobe.com/support/contact/cscleanertool.html

    M
    meecho1969
    Participant
    May 20, 2013

    I have tried the cleaner tool, and still do not see Muse on my computer even though the AAM indicates "installed"

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    May 20, 2013

    Meecho1969 please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for additional steps which may allow you to reinstall Muse.

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