Creative Cloud download problem: asking to verify an email that is not mine

Hi claudiavieira,

Please close all adobe applications including CC desktop application .

Click on "Start" button and type "RUN" in search place and open RUN application.

In RUN application type:  %appdata%

On top of the Window in address, click on AppData.

Next, navigate: \Local\Adobe\OOBE

Under these, delete opm file.

Once deleted, please sign in again using your correct email id .

For Mac.

Click finder

Choose Go>Goto folder at top in menu bar .

Type: ~/Library (use ~ symbol before library )

Hit return.

Navigate to: Application support/Adobe/OOBE

Under this delete OPM.db file.

Once deleted, please sign in again using your correct email id .

If I look at your Adobe profile (Claudia Vieira) that is the email you use for it.  If you haven't updated it you should.

Need to update account info or reset pwd

Adobe ID, sign-in, and account help -

http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html