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Participant
July 7, 2026
Question

Creative Cloud dropping Windows 10 support?

  • July 7, 2026
  • 3 replies
  • 90 views

I noticed this morning that all of my Adobe apps were behaving strangley. Acrobat insisting it's not registered. Premiere refusing to load projects that used the I-frame MPEG codec. I go to the CC Desktop app and on the Apps tab it just shows blank. Under Preferences I notice it now says that future CC Desktop updates will only be available for Windows 11 and higher. Am I screwed here, or are the Adobe servers just having a prolonged hiccup?

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 8, 2026

    Maybe your computer is having hiccups. How old is it?

     

    MS ended Win 10 support in Oct 2025. To extend support, you had to enroll in Windows 10 Consumer Extended Security Updates program, which provides security updates though October 2027.  At the time, I bit the bullet and got a new Win11 machine which I’m very happy with.

     

    Nancy O'Shea— Product User & Community Expert
    Jeff_A_Wright
    Community Manager
    Community Manager
    July 7, 2026

    Thanks for posting, ​@Username44.

     

    I am sorry for any problems you have encountered while using our applications on your Windows 10 computer.

     

    What type of Creative Cloud subscription are you using on the Windows 10 computer? I don’t see an active subscription under the account you used to post to this public discussion forum.

     

    To add to ​@kglad’s helpful suggestion, if you are using an individual subscription, then see https://helpx.adobe.com/creative-cloud/apps/troubleshoot/launch-issues/creative-cloud-desktop-app-stuck-on-launch-screen.html for several common solutions to allow the Creative Cloud Desktop app to open successfully.

     

    These steps will only be successful if you have full control of the computer and device.

     

    Please let @kglad and me know what type of subscription you are using and whether an organization manages the device or network you are using, ​@Username44.

    kglad
    Community Expert
    Community Expert
    July 7, 2026

    win 10 is still supported by most adobe apps.  that will eventually end, but for now check https://helpx.adobe.com/creative-cloud/system-requirements.html to confirm app by app.