michaeld79260720

Participant

Question

Creative Cloud Enterprise Sign-In not working

Forum|Forum|6 years ago
April 3, 2019
1 reply
2234 views

I have a school Enterprise account and have tried numerous times to sign into the Creative Cloud desktop app with it. whenever I click the option to sign in with Enterprise ID, it takes me to a blank pop-up titled, "Enterprise ID Sign in". I believed it is just that the screen took a while to load, but now after leaving the pop-up open for idk how long, I'm not so sure. Does anyone have a fix for this? For clarification, this image shows my problem.

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Community Expert

Community Expert

See here: Enterprise ID, sign in, and account help

Some quick tipps:

go to https://www.adobe.com and sign in there with your school id.
contact your schools support.
check your network connection: Error downloading or updating Adobe Creative Cloud apps

ABAMBO | Hard- and Software Engineer | Photographer

michaeld79260720Author

Participant

I need to use the cloud to finish installing an extension as per the instructions in this page

https://www.adobeexchange.com/creativecloud/install-instructions.853.html

and the network connection works as the rest of the creative cloud works, as does most of my online applications.

I have also tried using the link and buttons, but none worked...

I'll contact the IT Admin... Thanks!