Creative Cloud error 81

Question

I hate asking for help, but I am stuck because Creative Cloud is stuck!  I get error 81, another installer is running.  On Win 10, I have stopped everything in task manager that mentions Adobe, then restarted.  problem persists.  I downloaded creative_cloud_uninstaller and the exe file gives me the same issue with either the repair or uninstall option.  Control Panel>All Items> programs and Features will not repair or uninstall Creative cloud.  Any help greatly appreciated

Nancy OShea · Accepted Answer

Hi @RWStarrett,Did you restart your computer?Have you tried booting up in SafeMode?Are you logged-in with a computer user profile that has administrative privileges?

AxelMatt · Answer

Please close all Adobe processes and then rename PDApp folder.

More informations how to do this you'll find here: Resolve error P81 or 81 while trying to install Acrobat DC (adobe.com)

Note: The AppData is hidden with Windows default settings.

Instructions to show it you'll find here: View hidden files and folders in Windows 10 (microsoft.com)

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