A

Anonymous

Question

Creative Cloud failed to install.

Forum|Forum|2 years ago
January 31, 2024
4 replies
2629 views

I bought a CC membership and even though I opened the application, I could not download anything. It was removed, then I downloaded it again, this time the application did not open, I tried to download it from alternative links. This didn't help either. When I try to download from the normal link, it progresses a little and then gives the error "There was a problem downloading Creative Cloud. Exit the installer and restart to try again. (Error code: 201)" and there is only a "Finish installation" button in the error message. I turned off the firewall, changed internet, updated my operating system, turned off my antivirus, deleted CC and reinstalled. I tried the solutions on the Adobe site and they didn't work. PLEASE HELP ME.

App installs and updates

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi @35037458,

Were you able to install Creative Cloud after running ccleaner tool?

Let us know if you still need help.

Regards,

Shivangi

A

Anonymous

No, I used CCleaner and I can't install it now.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

kglad

Community Expert

@35037458

start here, https://helpx.adobe.com/download-install/kb/licensing-errors.html

A

Anonymous

Unfortunately this doesn't work because there is no place for me to log out of my account. I think you thought I installed the application, but no, that's my problem anyway. I can't set it up, I can't log out of my account.

kglad

Community Expert

if nothing adobe is installed:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

A

Anonymous

And, my system information:

OS: Windows 10 Pro 1904

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