Creative cloud failing for a year now - only options are quit or repair. Both fail.

Does anyone know how to chase down a support tech?

I was in a bomgar session with support for about an hour, issue was not fixed and he told me to restart, can't contact him now. session is gone. The support chat keeps failing as well. situation with broken adobe is exactly the same. Repair NEVER WORKS so I always hit quit.  I'VE HAD THIS PROBLEM FOR A YEAR NOW, I THREW AWAY $500 FOR THIS.

Trying to contact Adobe has been a truly hellish vicious circle as I'm too busy to call during the week and the chat sessions go nowhere and end abruptly like this last session. so a waste of time. It's so time consuming and always fails, it's beyond frustrating. I seriously want to leave adobe and try all the other up and coming alternatives.